Training Employment Services

Past Performance

Training Employment Services
Client

Humanim

Contracted Period: (2016)

In 2016 Keller Professional Services, Inc. subcontracted with Humanim Inc. to provide Training and Consulting services for their Administrative Assistant Career Training Program to support One Baltimore for Jobs (1B4J) - a demonstration training grant awarded through the U.S. Department of Labor, administered by the Baltimore City Mayor’s Office of Employment Development in partnership with Maryland Department of Labor, Licensing and Regulation.

Keller Professional Services was responsible for delivering a three-week administrative skills training course, consisting of two cohorts (March 14-March 31, 2016; and October 10-October 28, 2016). Keller’s Training and Consulting services included curriculum development to meet ASAP (American Society of Administrative Professionals) course requirements.

Keller’s curriculum and classroom instruction focused on training modules: Interpersonal Communications, Office Technologies, Project and Task Management, Management Skills and Career Development. This program was designed to train individuals ages 18-29, with the interpersonal, communication and occupational skills needed for entry-level administrative positions with participating Anchor Institutions: Johns Hopkins Health System and University, University of Maryland Baltimore, University of Maryland Medical System, Morgan State University, Towson University, University of Notre Dame of Maryland, Loyola University, and University of Baltimore.
Graduates of this program received the Professional Administrative Certificate of Excellence (PACE) from the American Society of Administrative Professionals (ASAP) and many of them are now working with some of these Anchor Institutions.

Baltimore Mayor's Office of Employment Development

Contracted Period: (2009-2011)

KPS is recognized as a resource for a well-trained, qualified workforce.  The KPS Advantage Plus Training Program is designed to offer a menu of diverse training opportunities for Maryland residents and includes soft skills and work readiness with an emphasis on job skills training and career development.

In 2009 Keller Professional Services received funding Awarded by the Mayor’s Office of Employment Development and The Baltimore Workforce Investment Board to provide occupational skills training and employment services in the Hospitality Industry.

Type of Survey Study

American Recovery and Reinvestment Act (ARRA)

To offer Baltimore City residents occupational skills training and employment services to stimulate Baltimore’s economy and address its workforce needs according to President Obama’s American Recovery and Reinvestment Act.

Our program goals and objectives are (1) To prepare our graduates for full-time career-oriented employment earning at least $10 per hour, (2) To reduce the dependence of participant families on government subsidized assistance programs by providing employment focused programming that helps the participant find meaningful quality jobs that they will keep; and (3) To reduce the incidence of recidivism among the ex-offender the population.

As a training provider for the Mayor’s Office of Employment Development, Keller Professional Services offered Comprehensive Occupational Skills Training and Employment services to prepare and assist Baltimore City residents for employment in the Hospitality and service industry.  Specifically, our training equipped Baltimore City residents for employment in the field of Hospitality and Tourism, including hotels, restaurants, tourist sites, and hospitals.

KPS provided employment focused training consisting of 160 hours of prerequisite occupational skills training for hospitality professionals.  Core competencies include Service Attitude and Conflict Management; Communication, Human Relations and Workplace Survival; Guest Service Skills and Concierge Responsibility; Front Desk and Back Office Operations (Office Management and Administration); Hotel Restaurant Service; Ambassador Skills and Tourism; Career Readiness and Employment.

KPS worked in collaboration with the Baltimore Marriott Waterfront and Marriott Inner Harbor Hotels, Baltimore City Community College, the Forum Caterers, and the Mayor’s Office of Employment Development to provide substantial industry related experience and training.

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